NCBA Group has more than 100 branches in five countries, including
Kenya, Uganda, Tanzania, Rwanda, and Côte d'Ivoire. NCBA Bank serves more than 60 million
customers and ranks among the top three in Kenya, making it the largest banking group in
Africa by number of customers.
NCBA Bank, as a market leader in the fields of African corporate banking, asset finance, and
digital banking, is committed to creating financial services that can expand with customer
business development, as well as financial products that can be customized according to
customer specific needs.
NCBA Bank achieves its own development and accelerates the
transformation of its services through financial technology.
In recent years, the international community has gradually
recognized the significance of inclusive finance in enhancing financial inclusion,
supporting economic
growth, promoting employment, eliminating poverty, and achieving social equity.
Especially with the integration and innovation of digital technologies such as finance
and the internet,
inclusive finance is leveraging digital means to enhance its service capabilities and
scope.
The limitations of the old system have already affected the
development of business, so the digital transformation needs of NCBA Banks have become
increasingly urgent.
Firstly, with the rapid development of small deposits and loans on mobile phones,
the current system performance is no longer able to cope with the impact of traffic
from mobile businesses.
Secondly, the existing system has significant deficiencies in its technological
adaptability to new businesses and features.
Thirdly, system disconnection, slow response and other issues affect users’ service
experience.
Fourthly, financial services for the general public, such as mobile wallets, require
more secure protection mechanisms, including ensuring data confidentiality, having
reliable means of identity verification, and taking measures to prevent hacking and
fraud.
Murong provided the best solution
For commercial banks, Murong provided a one-stop digital financial
product solution that can effectively adapt to various digital financial business
scenarios.
By analyzing the goals and current status of NCBA Bank, we have
adopted the "Murong Digital Banking Core System", which is built on a distributed,
microservice
architecture and supports omni-channel, omni-scenario, and omni-intelligence digital
banking
services. It can perfectly construct a new financial system that is omni-channel mobile,
omni-product intelligent, omni-operation digital, and omni-ecosystem open.
Implementation and deployment: smooth transition and minimize risks.
After a year of business analysis, solution design, and comprehensive
testing, in November 2020, Murong successfully delivered a new generation of digital banking
core system for NCBA Bank.
During the transition period, we completed the business cutover of 80
million small deposit and loan accounts and consumer loan white note accounts, ensuring that
the new system of NCBA Bank can provide higher-quality services to bank users with higher
capacity and more stable performance.
On the first day of operation, the one-time data migration of over 60
million accounts was completed, and the system peak reached 420 TPS.
“This Is The First Banking Core System Built Using A Distributed Architecture In Kenya, Which Will
Effectively Support The Business Development Of NCBA Bank In The Next Decade!”
Delivery effect
-
Business and Service
✔ Inclusive finance:
E-KYC supports hierarchical customer
authentication; based on mobile wallets, cashless transactions; based on
wallet accounts, no physical cards;
digital operations;
✔ Accurate customer acquisition:
Precise marketing based on data analysis
significantly reduces customer acquisition costs;open platforms can obtain
significant customer traffic from
the ecosystem;
✔ Agile intelligence:
significantly reducing TTM to one-third of the
original;rapidly integrating with new partners to build a digital financial
ecosystem;360-degree
customer view, providing customers with unified growth plans and consistent
experiences;
✔ High-tech support:
Significantly reduce the cost of customer
software and hardware;significantly improve system load capacity;distributed
and microservice design
support easy parameterization and
configuration of new products.
-
Performance and Cost
✔ Transaction capability:
The system performance has been improved from
60TPS to 420TPS, effectively supporting the rapid development of the bank's
future business with only
60% of the original
infrastructure.
✔ Procurement costs:
Through the introduction of new architecture and
technology, the number of databases has been reduced from 108 to 56, and a
more flexible API gateway
has been adopted instead of ESB, greatly improving the flexibility of the
system. The TCO of the system has been reduced by more than 50% in 5 years;
✔ Flexibility and reliability:
Through multi-cluster design, the system
reliability can reach 99.99%. Through the adoption of a new architecture at
the software layer, the system
achieves horizontal scalability, which can effectively support the rapid
launch of future business.
Future outlook
Murong Digital Banking Core System has opened up a new world of
possibilities for NCBA Bank, enabling it to fulfill its commitments to customers and provide
the
financial services they need. In the future, exploring deeper cooperation with Murong in
more financial business areas will help NCBA Bank continue to develop rapidly.