According to official announcements from major African banks, NCBA Group has become the largest bank in Africa by customer scale in 2025, with a customer base exceeding 65 million. This milestone is the result of a deliberate strategy centered on digital ecosystem collaboration and continuous innovation. Through strategic partnerships with leading telecommunications operators, NCBA co-created transformative digital financial products such as M-Shwari, Mokash, Fuliza, and Mpawa, expanding access to banking services at unprecedented scale and speed. These integrated offerings have been instrumental in accelerating customer acquisition, deepening engagement, and driving sustained business growth.
(According to NCBA’s latest announcement, its customer number has grown to over 74 million.)
NCBA’s achievement signals a broader structural shift across the continent: Africa’s banking landscape is no longer defined by branch networks alone, but by customer reach, mobile penetration, and the strength of interconnected digital ecosystems.
This extraordinary industry achievement is the result of a long-standing strategic partnership between NCBA and MuRong. Powered by MuRong’s next-generation digital banking platform, NCBA successfully modernized its core infrastructure and executed a comprehensive digital transformation. In doing so, the Group established agile, end-to-end digital financial capabilities across critical customer scenarios, including mobile deposits, online lending, digital payments, and Super App integration.
Following the successful launch of the core digital banking system, MuRong progressively deployed advanced digital banking solutions for NCBA across six strategic markets: Kenya, Uganda, Tanzania, Rwanda, Côte d’Ivoire, and Ghana. This unified, multi-country implementation has enabled NCBA to drive financial innovation and advance inclusive finance with consistency, efficiency, and operational excellence across its cross-market footprint.
NCBA’s exceptional market performance stands as a powerful testament to the maturity, reliability, and scalability of MuRong’s technology architecture. It affirms the strategic value of next-generation digital banking platforms in enabling large financial institutions to strengthen competitive positioning, unlock new growth opportunities, and achieve sustainable profitability in an increasingly dynamic financial landscape.
As a globally leading provider of digital financial IT solutions, MuRong remains committed to delivering next-generation core banking and digital banking systems to financial institutions worldwide. Through continuous product innovation and disciplined, professional delivery capabilities, MuRong empowers its partners to sustain technological leadership, enhance operational resilience, and realize long-term business growth in the digital era.
